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FAQ

How can I see if my order has shipped?

Log into your account and click the [My Account / Order Status] link in the upper right corner of the page to see the current status. You will also receive an e-mail as soon as your order is being prepared for shipment. This e-mail will include your tracking number and an estimated shipping date. If you do not receive a confirmation email, please check your junk mail/spam folder. If you cannot find any confirmation at all, please Contact Us at sales@beatncouturenyc.com , there is a chance you may have an error in your order information.
If you did not create an account on, you can still Track Your Order (click here) and entering your Order #, Email Address, and your Last Name.

Is your clothing true to size?

Yes, most of it. Our men's sizing is very accurate to American standard sizing. Any t-shirt size chart or sweatpants size chart on google is comparable to our garment measurements. Our men's t-shirts are classified as “modern fit” which is slightly slimmer than an old school t-shirt. The women's t-shirts run small, and they are form fitting. We recommend getting one size larger than you would normally purchase if you don't like it too fit so snugly. The women's hoodies are shorter, meant to sit at the waist, not at the hip. All men's hoodies are true to size, they are made slightly larger than a shirt, because they are meant to be worn in place of a jacket, over other clothing of the same corresponding size.

My order still hasn't shipped and its been more than 3 days.

Sometimes we have order delays with merchandise when it sells faster than we anticipated or when our garment suppliers have delays in getting our orders to us. We try very hard to prevent this and make sure everything is always on hand and ready to ship. We are not able to send out backorder notifications, so if you think its taking too long, or your tracking number hasn't updated, please don't hesitate to shoot us an email and see what's going on with your order. We will always have an answer for you. Please contact customer support and they can get an answer for you.

When will my order be shipped?

Our goal is to have your order packaged, sent to the post office, and it is on its way to you within 3 business days of you placing your order. This does not include weekends or holidays. Orders placed Friday, Saturday or Sunday will start processing Monday morning. Orders can be delayed by merchandise that is still in production or if we have delays from our suppliers.

How long does it take the shipping carrier to deliver?

All shipping time is based on your location.I picked the wrong size/color/item on the order I just submitted.

 

Please contact customer service immediately. Please include the correct address, your order number and your name in the email. If you catch the mistake within 24 hours, we can usually correct it before your initial shipment is sent, so send the email the moment you discover the error. If your package has already shipped, please follow the tracking number and let customer service know when the tracking status says the package is being returned or if the package was delivered to the incorrect address. We will take it from there. There is no problem fixing the order, but we cannot monitor every order to make sure its delivered to you safely, we may need a little help from you. :)

My package is being sent back! What do I do?

Not a problem! We've got you! Send an email to customer service that states your complete address, including any apartment number that should be on there. We will update that order invoice to show the correct address, so we can ship it right back out again as soon as we receive the package back in our warehouse. Please allow 10 business days for us to receive it from the date that the tracking status shows it is undeliverable and being returned.

How do I track my order and who is delivering it?

All packages are shipped through either the US Postal Service or UPS. There are two ways to see your tracking number.

1. Log into your account and click the “My Account / Order Status” link in the upper right corner of the page to see your previous order information, this information will include a tracking number and link.

2. You will receive an e-mail with your tracking number. If you do not see this email in your inbox make sure to check your spam folder. If you cannot find this email, please email customer service.

You may also Track Your Order Online by entering your Order #, Email Address, and your Last Name.

My order never arrived, its been more than 10 business days.

Log into your account and click the “My Account / Order Status” link in the upper right corner of the page to see previous orders you have placed. Click on the order you are inquiring about to see your order status. Ensure that the expected shipping date has passed. Input your tracking number at the USPS.com website to get an update of its location. If your tracking number says your package was delivered, please contact customer support. Be sure to include your order number and your name.

I just got my order and something is missing, is it shipping separately?

We ship almost all orders in one shipment, we rarely if ever, split up orders. If you are missing anything in your order, please contact customer service via e-mail for assistance.Contact Us

Can I pick my order up instead of you mailing it to me?

At the moment, you cannot.